Cemetery Operations Manager FLSA Status: Exempt
General Definition of Work
Performs
intermediate skilled technical work managing and maintaining the cemetery,
maintaining records and files, preparing reports, and related work as apparent
or assigned. Work is performed under the
general direction of the Public Services Director. Divisional supervision is exercised over all
personnel within the division.
Qualification Requirements
To perform this job successfully, an individual must
be able to perform each essential function satisfactorily. The requirements listed below are
representative of the knowledge, skill and/or ability required and are not
necessarily actual functions of this position.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Essential Functions
Performs
duties in accordance with the City's keys to excellent customer service; acts
as team or group leader in the implementation of adopted City outcomes and
goals.
Organizes,
directs and manages division activities including sales, maintaining and
coordinating the services of municipal cemeteries; oversees grave openings and
closings; verifies and lays out grave sites.
Supervises
the daily activities of cemetery maintenance staff.
Directs,
oversees and participates in the development of the division work plan; assigns
and coordinates work activities, projects and programs; monitors work flow;
reviews and evaluates completed work, methods and procedures.
Answers
telephone; greets visitors; responds to various citizen inquiries and
complaints; assists visitors with location information and escorts them to
sites if needed.
Coordinates
funeral arrangements with funeral homes.
Maintains
cemetery records; prepares deeds and burial records; enters information into
computer system.
Sells
cemetery plots.
Initiates,
conducts, reviews and coordinates needed personnel transactions including
recruitment, selection, classification, compensation, evaluation, promotion,
transfer, discipline and termination.
Prepares
the division annual budget; approves and monitors expenditures authorized in
the annual budget.
Maintains
cemetery vehicle and equipment inventory lists, service and daily maintenance
records.
Monitors
cemetery alarm system.
Enforces
cemetery ordinances.
May
be required to work outside of normal business hours in on-call or emergency
situations.
Knowledge, Skills and Abilities
Thorough
knowledge of the operation and maintenance of a cemetery; thorough knowledge of
the occupational hazards and safety precautions of the work and related
equipment operation; ability to plan and supervise the work of maintenance
personnel; ability to perform work outdoors throughout the year; ability to
read and interpret a cemetery map; tact in dealing with the public; ability to
establish and maintain effective working relationships with associates, the
bereaved, funeral directors, vendors and the general public.
Education and Experience
Associates/Technical
degree with coursework in business administration, or related field and
considerable experience in cemetery management, or equivalent combination of
education and experience.
Physical Requirements
This work
requires the frequent exertion of up to 10 pounds of force and occasional
exertion of up to 25 pounds of force; work regularly requires sitting and
speaking or hearing, frequently requires standing and walking and occasionally
requires pushing or pulling and lifting; work has standard vision requirements;
vocal communication is required for expressing or exchanging ideas by means of
the spoken word; hearing is required to perceive information at normal spoken
word levels; work requires preparing and analyzing written or computer data,
visual inspection involving small defects and/or small parts, operating
machines, operating motor vehicles or equipment and observing general
surroundings and activities; work frequently requires exposure to outdoor
weather conditions and occasionally requires working near moving mechanical
parts; work is generally in a moderately noisy location (e.g. business office,
light traffic).
Special Requirements
Valid driver's
license in the State of