Customer Service Clerk I FLSA Status: Non-Exempt
General Definition of Work
Performs
administrative support work assisting customers in person and by phone in
matters relating to utility billings and accounts, collecting utility revenues,
customer service, preparing and maintaining billing and collection records and
files, and related work as apparent or assigned. Work is performed under the close supervision
of the Customer Service Supervisor.
Qualification Requirements
To perform this job successfully, an individual must
be able to perform each essential function satisfactorily. The requirements listed below are
representative of the knowledge, skill and/or ability required and are not
necessarily actual functions of this position.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Essential Functions
Performs
duties in accordance with the City's keys to excellent customer service.
Receives
and processes all incoming municipal utility payments; enters information into
system; balances cash drawer.
Prepares
and arranges for the set-up and disconnection of municipal water services.
Answers
phones; responds to general citizen inquiries and complaints or makes
appropriate referrals.
Sorts
and processes all incoming and outgoing mail to the department in the absence
of the Mail Coordinator.
Maintains
accurate reports of incoming monies; prepares daily closeouts.
Receives
and processes vouchers from outside agencies that assist customers with bill
payment.
Knowledge, Skills and Abilities
General
knowledge of customer service procedures; general knowledge of the practices
and procedures of the utility office and billing functions; general knowledge
of bookkeeping terminology and methods; general knowledge of standard office
procedures, practices and equipment; ability to maintain financial records and
to prepare reports and statements; ability to make arithmetical computations
quickly and accurately; ability to post accounts with speed and accuracy;
ability to operate efficiently a variety of office machines; ability to establish
and maintain effective working relationships with associates, utilities
customers and the general public.
Education and Experience
High school
diploma or GED, or equivalent combination of education and experience.
Physical Requirements
This work
requires the occasional exertion of up to 10 pounds of force; work regularly
requires sitting and speaking or hearing, frequently requires using hands to
finger, handle or feel and occasionally requires standing and walking; work has
standard vision requirements; vocal communication is required for expressing or
exchanging ideas by means of the spoken word; hearing is required to perceive
information at normal spoken word levels; work requires preparing and analyzing
written or computer data and observing general surroundings and activities;
work has no exposure to environmental conditions; work is generally in a
moderately noisy location (e.g. business office, light traffic).
Special Requirements
Valid driver's
license in the State of