Head End Technician FLSA
Status: Exempt
General Definition of Work
Performs
difficult advanced technical work installing, constructing, operating and
repairing equipment associated with the headend and signal distribution
network; ensures functionality of reception and distribution of off-air,
satellite and tape originated programming to the outside plant, and related
work as apparent or assigned. Work is
performed under the moderate supervision of the System Architect/System
Engineer. Limited supervision is
exercised over subordinate technical personnel during specific assignments.
Qualification Requirements
To perform this job successfully, an individual must
be able to perform each essential function satisfactorily. The requirements listed below are
representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to
enable individual with disabilities to perform the essential functions.
Essential Functions
Performs
duties in accordance with the City's keys to excellent customer service; acts
as a team of group leader in the implementation of adopted City outcomes and
goals.
Understands
and maintains IPTV network equipment and systems.
Racks
and installs head end equipment and head end infrastructure.
Installs
and maintains satellite and off-air video acquisition equipment and
infrastructure.
Understands
Fiber Optic Networks and handling procedures.
Reads
and understands wiring diagrams, project schematics, and engineering drawings.
Identifies
issues and analyzes their system impact.
Installs,
activates, and tests any equipment required for successful implementation.
Performs
troubleshooting and correct problems.
Assists
technical service representatives with trouble tickets involving advanced or
complex video service issues.
Maintains
and monitors system and device logs.
Reviews
scheduling of associated projects and identifies possible conflicts.
Works
with vendors and manufacturers to resolve software or hardware product issues.
Maintains
and submits all documentation (as built drawings, progress and issues report,
expense reports, timesheets, etc.) in a timely manner.
Terminates,
installs, and neatly dresses audio, video and network cabling.
May
be required to work after normal work hours in on-call and emergency
situations.
Knowledge, Skills and Abilities
Thorough
knowledge of video head end design, management, and testing; ability to develop
standards and procedures; general knowledge of
Digital Video and IPTV network technologies and the activation of like
networks; thorough knowledge of IPTV video equipment including experience with
GPON networking equipment is preferred; ability to identify and correct
problems as they arise; ability to prepare clear and concise instructions;
ability to maintain required records; ability to communicate ideas effectively,
both orally and in writing; ability to critically think and logically work
through problems in highly stressful situations; ability to establish and maintain effective
working relationships with city officials, department personnel, customers, and
consultants.
Education and Experience
Bachelor's
degree with coursework in telecommunications, or related field and considerable
experience in related telecommunications position, or equivalent combination of
education and experience.
Physical Requirements
This work
requires the regular exertion of up to 10 pounds of force and frequent exertion
of up to 25 pounds of force; work regularly requires sitting, speaking or hearing
and using hands to finger, handle or feel, frequently requires climbing or
balancing and reaching with hands and arms and occasionally requires standing,
walking, stooping, kneeling, crouching or crawling, pushing or pulling and
lifting; work requires close vision, ability to adjust focus and color
perception; vocal communication is required for expressing or exchanging ideas
by means of the spoken word; hearing is required to perceive information at
normal spoken word levels and to receive detailed information through oral
communications and/or to make fine distinctions in sound; work requires
preparing and analyzing written or computer data, visual inspection involving
small defects and/or small parts, using measuring devices, operating machines,
operating motor vehicles or equipment and observing general surroundings and
activities; work occasionally requires working near moving mechanical parts,
exposure to toxic or caustic chemicals, exposure to outdoor weather conditions
and exposure to the risk of electrical shock; work is generally in a moderately
noisy location (e.g. business office, light traffic).
Special Requirements
Valid driver's
license in the State of