Police Records Clerk                                   FLSA Status:  Non-Exempt

General Definition of Work

Performs skilled administrative support work receiving and processing daily paper work, preparing and maintaining police records and files, receiving and processing incoming telephone calls, and related work as apparent or assigned.  Work is performed under the moderate supervision of the Police Records Coordinator.

 

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required and are not necessarily actual functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Essential Functions

Performs duties in accordance with the City's keys to excellent customer service.

Answers telephone; provides information; assists the public.

Receives and accounts for payments for departmental services.

Processes and retrieves various reports and answers questions and processes requests for information; handles various confidential information.

Compiles and maintains police records through use of computerized and manual record keeping system; scans documents into system; performs general clerical assistance tasks including typing a variety of documents; compiles, distributes and maintains reports.

Enters various information into computer system including citations, warrants, subpoenas, commitments, accidents, e-citations, tow reports, etc.

Controls parking citation records and processes parking tickets.

Processes insurance request for accident and incident reports.

Assists department personnel with data entry and retrieval.

Logs subpoenas in and out; serves subpoenas via the telephone.

Manages records from the criminal and civil divisions of the Courthouse.

Receives and processes incoming and outgoing mail; receives and processes deliveries from vendors.

 

Knowledge, Skills and Abilities

General knowledge of the practices and procedures of preparing and maintaining police records; general knowledge of business English, spelling and arithmetic; general knowledge of modern record keeping procedures and practices; general knowledge of police and city court forms, terminology and records; general knowledge of departmental and court programs, policies and procedures; ability to perform a considerable volume of detailed record work; ability to maintain files; ability to type accurately and at a reasonable rate of speed; ability to operate general office equipment; ability to understand and follow instructions in both oral and written form; ability to establish and maintain effective working relationships with associates and the general public.

 

Education and Experience

High school diploma or GED and minimal experience in administrative support work, or equivalent combination of education and experience.

 

Physical Requirements

This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting and speaking or hearing and occasionally requires standing and walking; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

 

Special Requirements

Valid driver's license in the State of North Carolina.