Police Telecommunicator FLSA Status: Non-Exempt
General Definition of Work
Performs
intermediate technical work receiving, screening and classifying calls for
service, transmitting radio messages and dispatching patrol units to handle
such complaints if necessary, and related work as apparent or assigned. Work is performed under the moderate
supervision of the Police Lieutenant.
Qualification Requirements
To perform this job successfully, an individual must
be able to perform each essential function satisfactorily. The requirements listed below are
representative of the knowledge, skill and/or ability required and are not
necessarily actual functions of this position.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Essential Functions
Performs
duties in accordance with the City's keys to excellent customer service.
Receives
requests for assistance, determines priorities and dispatch units accordingly.
Receives
and disseminates information from the Division of Criminal Information (DCI) computer
to establish driver history, vehicle registration and any criminal record;
processes hit confirmations on wanted persons, vehicles, etc.; adds, deletes, and
alters status of warrants.
Documents
and maintains entries and retrievals for the DCI system.
Makes
all auxiliary (ambulance, fire, wrecker, animal control, etc.) notifications
when required by the nature of the call.
Coordinates
assistance with other agencies.
Documents
and maintains records on calls for police service.
Operates
electronic security devices throughout the building.
Monitors
generator and computer alarms and security cameras.
Receives
and dispatches service calls for other city departments after normal working
hours.
Maintains
and operates voice communications recorder; operates two-way radio
communications system.
Completes
forms for people requesting police surveillance of property.
Performs
the duties of the Terminal Agent Coordinator as assigned; validates hot files;
verifies accuracy and completeness of entries prior to filing; scans documents
into case files; ad misters testing of new employees and recertification;
enrolls new employees in training classes; adds and updates system files;
trains new employees.
May
be required to work outside normal work hours in on-call and emergency
situations.
Knowledge, Skills and Abilities
Thorough
knowledge of the geography of the City and location of important buildings; general
knowledge of the methods of operating the communications system; general
knowledge of radio and teletype procedures; some knowledge of police methods,
practices and procedures; ability to speak distinctly; ability to deal with the
public under trying conditions; ability to operate communication consoles;
ability to acquire and relay information accurately; ability to prepare and
maintain accurate detailed records; ability to type at a reasonable rate of
speed; ability to multi-task; ability to establish and maintain effective
working relationships with associates and the general public.
Education and Experience
High school
diploma or GED, or equivalent combination of education and experience.
Physical Requirements
This work
requires the occasional exertion of up to 10 pounds of force; work regularly
requires sitting, speaking or hearing and using hands to finger, handle or
feel, frequently requires repetitive motions and occasionally requires
standing, walking and reaching with hands and arms; work has standard vision requirements;
vocal communication is required for expressing or exchanging ideas by means of
the spoken word and conveying detailed or important instructions to others
accurately, loudly or quickly; hearing is required to perceive information at
normal spoken word levels and to receive detailed information through oral
communications and/or to make fine distinctions in sound; work requires
preparing and analyzing written or computer data and observing general
surroundings and activities; work has no exposure to environmental conditions;
work is generally in a moderately noisy location (e.g. business office, light
traffic).
Special Requirements
Possession of or
ability to acquire appropriate Division of Criminal Information certification
within six months.
Valid driver's
license in the State of