Senior Meter Reader FLSA
Status: Non-Exempt
General Definition of Work
Performs
difficult semiskilled work planning and scheduling meter services, answering
questions for the public, ensuring compliance with division policies and
procedures, preparing reports, files and records, and related work as apparent
or assigned. Work is performed under the
limited supervision of the Meter Services Supervisor. Limited supervision is exercised over Meter
Services Technician.
Qualification Requirements
To perform this job successfully, an individual must
be able to perform each essential function satisfactorily. The requirements listed below are
representative of the knowledge, skill and/or ability required and are not
necessarily actual functions of this position.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Essential Functions
Performs
duties in accordance with the City's keys to excellent customer service;
encourages and promotes a culture of excellent customer service.
Coordinates
and ensures the completion of work orders, including the connection and
disconnection of water service.
Reviews
and resolves high bill customer complaints as well as other general customer
complaints.
Verifies
new water tap installation information including meter number, meter location,
etc.
Coordinates
and arranges meter technician daily routes and schedules; uploads and downloads
information from handheld meter reading units; creates reports for customer
billing purposes.
Creates
and files daily meter reading reports.
Performs
minor meter repair and maintenance as necessary.
Trains
and reviews policies and procedures with new meter services technicians.
Performs
employee evaluations.
Knowledge, Skills and Abilities
General
knowledge of the methods and procedures involved in reading meters and
recording consumption; general knowledge of the geography and street locations
of the City; ability to use automated consumption recording devices; ability to
walk for continuous periods under varying climatic conditions; ability to
establish and maintain effective working relationships with associates and the
general public.
Education and Experience
High school
diploma or GED and moderate experience in meter reading and maintenance, or
equivalent combination of education and experience.
Physical Requirements
This work
requires the frequent exertion of up to 10 pounds of force and occasional
exertion of up to 25 pounds of force; work regularly requires standing, walking
and speaking or hearing, frequently requires sitting and using hands to finger,
handle or feel and occasionally requires pushing or pulling and lifting; work
has standard vision requirements; vocal communication is required for
expressing or exchanging ideas by means of the spoken word; hearing is required
to perceive information at normal spoken word levels; work requires preparing
and analyzing written or computer data, visual inspection involving small defects
and/or small parts, operating motor vehicles or equipment and observing general
surroundings and activities; work regularly requires exposure to outdoor
weather conditions; work is generally in a moderately noisy location (e.g.
business office, light traffic).
Special Requirements
Possession of or
ability to acquire Grade C Water Meter Technician certification within two
years of employment.
Valid driver's
license in the State of