Senior Office Assistant                                 FLSA Status:  Non-Exempt

General Definition of Work

Performs intermediate skilled administrative support work serving as a receptionist, preparing, maintaining, retrieving and receiving records and files, typing, word and data processing, assisting the public, and related work as apparent or assigned.  Work is performed under the moderate supervision of the assigned departmental supervisor.

 

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required and are not necessarily actual functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Essential Functions

Performs duties in accordance with the City's keys to excellent customer service.

Acts as receptionist; greets visitors; answers telephone; provides information; forwards calls to appropriate party; assists the public with the completion of standardized records or documents; directs visitors to appropriate party.

Enters various data into computer system; verifies statistical and other records for accuracy and completeness; enters and retrieves sensitive and restricted information into computer system.

Takes and transcribes dictation; types various documents including correspondence, forms, reports, brochures, purchase orders, requisitions, meeting minutes, etc. where a knowledge of format and presentation is necessary; answers routine correspondence independently.

Assists with coordinating and preparing periodic, special and other reports; collects information from various sources and compiles data.

Receives and accounts for various revenues; posts, checks, balances and adjusts accounts; gathers, assembles, tabulates, checks and files financial data; assists with preparing payroll.

Processes requests for information and reports.

Prepares and codes purchase orders and invoices; prepares and monitors work order system; maintains costs and inventory records.

Makes schedules; coordinates meetings; makes appointments; prepares agenda packages.

Receives, sorts, processes and distributes incoming and outgoing mail.

Operates various standard office equipment.

Maintains inventory and orders supplies.

 

Knowledge, Skills and Abilities

General knowledge of office practices and procedures; general knowledge and ability to use correct grammar, vocabulary and spelling; general knowledge of office automation equipment and software including word processing, database management and spreadsheets; some knowledge of arithmetic and its uses in general office work; ability to communicate ideas effectively in both oral and written forms; ability to gather and give basic information and instructions on departmental programs based on inquiries; ability to enter data, key or type at a reasonable rate of speed; ability to establish and maintain effective working relationships with associates and the general public.

 

Education and Experience

High school diploma or GED and minimal experience in secretarial and office management work, or equivalent combination of education and experience.

 

Physical Requirements

This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting and speaking or hearing and occasionally requires standing and walking; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

 

Special Requirements

Possession of Notary Public license and Division of Criminal Information certification may be required depending on department assignment.

Valid driver's license in the State of North Carolina.