Telecommunications Technician                    FLSA Status:  Non-Exempt

General Definition of Work

Performs skilled technical work maintaining, troubleshooting and repairing electronic communications devices critical to public safety and utilities communications, maintaining files and records, and related work as apparent or assigned.  Work is performed under the moderate supervision of the Telecommunications Manager.

 

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required and are not necessarily actual functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Essential Functions

Performs duties in accordance with the City's keys to excellent customer service.

Maintains and repairs the City-wide radio network.

Maintains the operation of the City's two-way radio system, including radio communications equipment in the Police, Fire, Public Services and Utilities Departments, including mobile and portable units.

Repairs and maintains the City's SCADA system.

Maintains wireless communication system including two-way radio, mobile data, 911 dispatch centers, etc.

Performs a variety of diagnostic and analytical tests.

Repairs equipment as indicated by results of testing.

 

Knowledge, Skills and Abilities

General knowledge of the repair and maintenance of electronic communications devices and related equipment; thorough knowledge of the methods, materials and equipment used in the electronics trade; general knowledge of basic electronic theory, computer hardware and devices, communication networks and the operation of electronic equipment; thorough knowledge of the necessary safety precautions of the trade; ability to read and interpret electrical and electronic diagrams and specifications; ability to establish and maintain effective working relationships with associates, consultants and the general public.

 

Education and Experience

High school diploma or GED and moderate experience in telecommunications/electronics work, or equivalent combination of education and experience.

 

Physical Requirements

This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires standing, walking, speaking or hearing and using hands to finger, handle or feel, frequently requires sitting and occasionally requires climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operating machines and observing general surroundings and activities; work frequently requires exposure to outdoor weather conditions and occasionally requires exposure to the risk of electrical shock; work is generally in a moderately noisy location (e.g. business office, light traffic).

 

Special Requirements

Valid driver's license in the State of North Carolina.